Media Policy

Media Policy

• All requests for media commentary will be directed to the Communications Director or President
• Social media presence will be monitored by the Communications Director and Development Director. Others wishing to contribute to our social media presence should consult with these people
• Dawn Farm regularly receives comments on social media and review-oriented websites. Any response to comments should never violate HIPAA, CFR 42, or refer to a specific client in any way. When in doubt, do not disclose any, even vague, information about someone’s care

Best practices when dealing with negative reviews or comments:

• Bring them to the attention of the Communications Director
• The Communications Director will invite the commenter to speak with our Clinical Director or other staff directly
• The Communications Director will invite staff to help write a blog post to clarify Dawn Farm practices/policies for our website, if needed

Best practices when answering questions:

• The Development / Communications Director will respond within two business days, even if the response is only to invite the person to call our office or speak privately with a staff person

Comments on social media will be deleted if:

• They defame a staff member or client
• They violate someone’s privacy, or
• They include hate speech of any kind

CARF Standard 1.G.3