Embedded Files
Goal - why is this important to us?
Goal - why is this important to us?
A lot of our work stops when Apricot is down. This probably hurts DFIT more than any other team.
Ingredients - what do I need to get started?
Ingredients - what do I need to get started?
- A computer
- A phone
Timeframe - about how long will this take?
Timeframe - about how long will this take?
A few minutes.
Contacts - who do I need to let know?
Contacts - who do I need to let know?
Clinical Director or Project Manager
Steps - what do I do?
Steps - what do I do?
- Check to make sure it's not an internet outage but visiting a couple other websites that you haven't visited recently. Try yahoo.com, bing.com or cnn.com. If the internet is working, proceed to step 2.
- If the internet is down, see the SOP for the internet is down.
- Try another computer to see if that computer also can't load Apricot. If both computers can't load Apricot, proceed to step 3.
- If that computer can load it, clear the cache on the computer that can't load it.
- If that doesn't work, report it to Jason.
- Report the outage to Apricot support at customer.care@communitytech.net, 1-877-441-2111 or http://www.communitytech.net/services/contact-support. Also send Project Manager an email with details.
- Send and email to l-allusers@dawnfarm.org to let everyone know that the problem has been reported.
Follow-up - what loose ends do I need to wrap up?
Follow-up - what loose ends do I need to wrap up?
If it's not functioning by the end of your shift, update Clinical Director or Project Manager
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