Internet is Down

Goal - why is this important to us?

We depend on the internet for phones and Apricot. We want to keep the lines open for co-workers, other agencies, clients, supports, families and prospective clients.

Ingredients - what do I need to get started?

• A computer with internet access
• A cell phone

Timeframe - about how long will this take?

5 to 30 minutes

Contacts - who do I need to let know?

Email your program coordinator and Jason an to let them know, once it's resolved.

Steps - what do I do?

1. Use a computer to see if the internet is working.
   • If the internet is not working
     • Check another computer, to make sure it's not just one computer.
2. Reset the modem and power cycle the switch(es)
   • Reset the Comcast modem with a thumbtack or paperclip. The location is labeled, "reset the internet"
   • Unplug the switch(es) and plug them back in. The cords will be labeled.
3. If it is still not working, use a cell phone to report the problem to Comcast at 800-391-3000. They may ask for the last 4 digits of our account number. Those are as follows:
   • 315 Main - 8576
   • 2208 Packard - 6939
   • 502 W Huron - 9827
   • 544 N Division - 9372
   • 6633 Stony Creek - 6351
4. If Comcast says it's not a Comcast problem, we need to contact IVS, our phone vendor.
   • You can do this by sending an email with a brief description of the problem and steps taken to support@ivscomm.com
   • Please cc your supervisor on this email.

Follow-up - what loose ends do I need to wrap up?

1. Let Clinical Director know what happened via voicemail or email.
2. If things are not resolved, let your supervisor know.