IT Technician

CONTRIBUTION TO MISSION & CONTINUUM OF CARE

The goal of Dawn Farm is to remove the barriers that people with addictions face to entering into recovery. The IT Technician at Dawn Farm furthers this mission by supporting all technology related needs.

CORE RESPONSIBILITIES

• Oversees maintenance, configuration, and reliable operation of computer systems, network systems, and virtualization

• Source, install and upgrade computer components and software

• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues

• Maintain Dawn Farm initiative of low cost and environmentally friendly technology solutions while keeping in mind that treatment of clients is the priority

• Ability to prioritize and complete multiple IT maintenance requests in a timely manner

• Completes other duties, as requested by program coordinator

• Participates in all required trainings, staff inservices, and special events

PERSONAL CHARACTERISTICS

ALL DAWN FARM EMPLOYEE RESPONSIBILITIES

• Integrates Dawn Farm mission and core values into daily functions

• Familiar with recovery principles and the philosophy and practice of 12-step recovery

• Pursues continuing education to improve job knowledge and maintain licensing/certification, as applicable

• Able to interact with a wide variety of people in a cordial, professional manner, both independently and as part of a team

• Able to interact with clients and family members in an empathetic manner while maintaining professional boundaries

SUPERVISORY RESPONSIBILITIES

None

CREDENTIALS

• Workstation and network troubleshooting knowledge

• PC and Network hardware knowledge

• Windows Operating Systems and G-Suite knowledge

RECOVERY

• At least eighteen months of continuous sobriety, if in recovery from addiction.

• If ever a client in any Dawn Farm program, at least one year since the date of last service.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For all Dawn Farm employees

• While performing the duties of this job, the employee is regularly required to speak and listen.

• The employee is frequently required to use hands to write, type, use phone, and to reach with hands and arms.

• The employee is frequently required to sit, stand, and walk.

• Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

• The employee must occasionally lift and/or move up to 25 lbs.

Additional demands specific to this job

None

FLSA Status: Non-Exempt

Approved By: James Balmer

Approved Date: October 2020