All Phones are Down

Goal - why is this important to us?

We want to keep the lines open for co-workers, other agencies, clients, supports, families and prospective clients.

Ingredients - what do I need to get started?

• A computer with internet access
• A cell phone

Timeframe - about how long will this take?

5 to 30 minutes

Contacts - who do I need to let know?

Send an All Staff email informing them that phones at your site are down.

Steps - what do I do?

1. Check to make sure that it is not just one phone that is not working.

• If it is just one phone not working, power cycle the phone by unplugging it from its power source. If there is a power cord, unplug that and plug it back in. If there is no power cord, unplug the data cable and plug it back in.
• If it still doesn't work, leave clinical director a message and use other phones until it is fixed.
• If all the phones are not working, proceed to the next step.

2. Use a computer to see if the internet is working.

• If the internet is not working:

1. Reset the modem and power cycle the switch(es)
2. Reset the Comcast modem with a thumbtack or paperclip. The location is labeled, "reset the internet"
3. Unplug the switch(es) and plug them back in. The cords will be labeled.
4. If it is still not working, use a cell phone to report the problem to Comcast at 800-391-3000
5. If the internet is working and the phones are not, email IVSComm at https://www.ivscomm.com/service-request and your Program Coordinator.

Follow-up - what loose ends do I need to wrap up?

Once phone service has been restored, reply to the All Staff email letting everyone know that phones are back up.