CONTRIBUTION TO MISSION & CONTINUUM OF CARE

The goal of Dawn Farm is to remove the barriers that people with addictions face to entering into recovery. The Receptionist Office Manager at Dawn Farm furthers this mission by acting as a gateway for callers and visitors and provides clerical support to staff.

CORE RESPONSIBILITIES

• Answers incoming telephone calls on a multi-line phone, determines purpose of call and forwards calls to appropriate person or program

• Assists all new admissions into long-term residential with intake process.

• Takes and delivers messages

• Answers general questions about treatment and admission and provides callers with address, directions, and other information

• Welcomes on-site visitors, determines nature of business, and announces visitors, as needed

• Receives, sorts, and routes mail

• Maintains the staff phone extensions lists

• Schedules barn tours, maintains barn rental reservations and preparations for rentals

• Answers requests for records and documents all records requests in the client database

• Oversees maintenance requests for copier and phone systems

• Orders and distributes office supplies for the agency

• Assists with processing monetary and in-kind donations, including entering gifts in the donor database and readying thank-you letters

• Assists with Dawn Farm mailings

• Manages the gift shop, in collaboration with the Development Director

• Completes other duties, as requested

• Participates in all required trainings, staff inservices, and special events

PERSONAL CHARACTERISTICS

• Welcoming and friendly

• Excellent attention to detail

• Organized

ALL DAWN FARM EMPLOYEE RESPONSIBILITIES

• Integrates Dawn Farm mission and core values into daily functions

• Familiar with recovery principles and the philosophy and practice of 12-step recovery

• Pursues continuing education to improve job knowledge and maintain licensing/certification, as applicable

• Able to interact with a wide variety of people in a cordial, professional manner, both independently and as part of a team

• Able to interact with clients and family members in an empathetic manner while maintaining professional boundaries

SUPERVISORY RESPONSIBILITIES

None

CREDENTIALS

• 1-3 years minimum experience in an office environment

• CPR certification

RECOVERY

• At least eighteen months of continuous sobriety, if in recovery from addiction.

• If ever a client in any Dawn Farm program, at least one year since the date of last service.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For all Dawn Farm employees

• While performing the duties of this job, the employee is regularly required to speak and listen.

• The employee is frequently required to use hands to write, type, use phone, and to reach with hands and arms.

• The employee is frequently required to sit, stand, and walk.

• Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

• The employee must occasionally lift and/or move up to 25 lbs.

Additional demands specific to this job

None

FLSA Status: Non-Exempt

Approved By: James Balmer Anna Byberg

Approved Date: October 2020 January 2022